We value your business and want you to be 100% happy with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items within 30 days from when you received your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, items should be returned in their original condition with all tags attached. Several types of goods are exempt from being returned. Perishable goods such as plants, flowers and books or original artwork or special orders cannot be returned. Gift cards are also non-returnable.
As our rugs are imported to order, these cannot be returned. We encourage you to order a sample swatch of your chosen rug, with the cost of these being refunded if you chose to go ahead with a rug order (of that sample swatch).
HOW TO RETURN AN ITEM
Please notify us via email@example.com that you plan to return an item, along with the tracking number. You will be responsible for paying for your own shipping costs for returning your item. A trackable shipping service is highly recommended to make sure we receive your return. To complete your return, we require a receipt or proof of purchase, and your order number.
Remember, for a refund or exchange, your item must be it's original condition with all tags attached, and returned within 30 days of when you received your order.
Shop 2 / 30 Fletcher Street
Byron Bay NSW 2481
Once your return (if applicable) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the status of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-5 business days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only offer exchanges (if applicable) on items if they are defective or damaged. If you would like to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the address above.
If you have received an item you did not order, please email us at email@example.com so we can resolve this for you.