Shipping within Australia
All orders placed on our website are sent from our Byron Bay warehouse. Due to the often fragile nature of our products, we offer the following shipping rates Australia wide:
Small Box (0kg - 2kg): $9.95
Medium Box (2kg - 5kg): $13.95
Large Box (5kg - 10kg): $17.95
Heavy Box (10kg - 25kg): $24.95
Bulky Goods (25kg +): $85.00
Should your item fall outside these policies (remote Australian addresses etc), we will contact you with alternative shipping options.
Once dispatched you will receive shipping confirmation and tracking details. We ship using the following carriers with tracking numbers; Fastway Couriers, Couriers Please, TNT and Australia Post - generally orders take 1-5 business days to arrive. We endeavour to get your product to you in the safest, most economical way possible.
If you are located outside of Australia, we offer real time carrier and shipping rates with Fed Ex. Simply use the cart to estimate shipping to your country. Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local Fed Ex courier to complete delivery - generally orders take 5-10 business days to arrive. All international orders require a phone number for delivery and cannot be delivered to a PO Box or hotel.
Customs/import duties and taxes
All customers are responsible for customs/imports duties and taxes. Nikau Store is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. We recommend contacting your local custom office for further information.
If you have any questions or if we can help with anything at all, please contact us on firstname.lastname@example.org